We appreciate your patience on this issue. If you need further information, feel free to write to us and we would be happy to help you. Repeat the step 2 to uninstall all items under “Universal Serial Bus controllers”. Follow the below recommended methods and see if it helps to resolve the issue. I checked out the additional resource:

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External DVD/RW not recognized withWindows 10

Did these sections only apply if the result from Method 2 showed that the device was NOT up to date? Hi Jenny, Thank you for posting in Microsoft Community. Cn, the step 2 to uninstall all items under “Universal Serial Bus controllers”. Sorry this didn’t help.

A request for the USB device descriptor failed. It was easy to set up on my Aspire Netbook. Then, restart your computer and Windows will reinstall all USB controllers automatically. Each Hardware ID is comprised of some very useful information. Thank you for posting in Microsoft Community, we appreciate your interest in Windows In reply to Akheel Ahmed’s post on November 2, Seems to have problems reading a lot of discs, not even tried burning one. Hello Jenny, Thank you for keeping us posted.


If it’s that important I use another way or work-around. If you still face the same issue then you may check for the updated USB device drivers using windows update. I have right clicked on it at that point and selected “update drivers” with the result “the best software for your device is already installed. Right c lick Startand then click Control Panel. Considering taking it back for a refund as seems mainly unusable.

The problem remains the same.

CnM Ultra Slim External DVD/RW – Optical & Media – Tailored Systems

Unknown and uninstalled devices will be listed under Other. Follow these steps to run the windows in built troubleshooter: From the context menu that appears, click on the following and check if it helps to resolve the issue.

Thanks for your feedback, it helps us improve the site. This thread is locked.

I just plugged this in to it via USB and the drivers loaded themselves within about a minute, it then had no problem reading any of my software discs I wanted to load onto the Completed steps 1 – 4 with no resolution to the situation. I checked out the additional resource: If you are prompted for an administrator password or for a confirmation, type the password, ncm click Allow.


Unfortunately my problem is still not sorted. Azaruddin Syed Replied on Eexternal 26, You can follow the question or vote as helpful, but you cannot reply to this thread.

Only used it once, literally plug and go, set itself up immediately, copied fine. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services.

Yoga 3 – External DVD/RW (brand Cnm) not recognized after upgrade to Windows 10 – Lenovo Community

extegnal Did this solve your problem? Now this is a all a bit of a foreign language to me! I would like to assist you further from here.